Choose a CRM for Your Niche

Rating: 23 Freshworks CRM Alternatives

Top 23 Best CRMs for Business: A Review of Alternative Solutions

TOP

Choose a CRM for Your Niche

Детальний огляд найкращих рішень для вашого бізнесу

№1

CPAshka

CPAshka - CRM for dropshipping in Ukraine. Automate work with dropshippers, easily track their profits and manage orders. Great alternative to Freshworks CRM for e-commerce!

Business Advantages

  • Automation of payments. Accurate calculation of dropshippers' remuneration without errors, time saving.
  • Convenient order tracking. Track the status of each order in real time.
  • Integration with Nova Poshta. Automatic uploading of TTH and delivery data for fast processing.
  • Personalized support. A team of experts is always ready to help you with setting up and using the system.

Functionality

  • #1 in Ukraine
  • Automation of drops
  • Partner accounting
  • Easy integration
  • Real-time reporting
CPAshka
№2

LP-CRM

LP-CRM is a Ukrainian CRM for product business, e-commerce and services. Looking for a Freshworks CRM alternative? LP-CRM will help automate sales, order processing and improve communication with customers.

Business Advantages

  • Local support. The Ukrainian team will help to quickly resolve issues and adapt the system to your needs.
  • Integration with Ukrainian services. Easily connect Nova Poshta, Rozetka, Prom.ua and other popular services.
  • Intuitive interface. An intuitive system that does not require lengthy employee training.
  • Price in hryvnia. Pay for CRM in national currency, avoiding currency fluctuations and overpayments.

Functionality

  • Local support 24/7
  • Integrations with Nova Poshta
  • Sales automation
  • Ukrainian interface
  • Affordable price
LP-CRM
№3

Odoo CRM

Odoo CRM is part of the Odoo ERP system, offering an integrated customer management solution. An alternative to Freshworks CRM with broader functionality: from sales to accounting, warehouse and manufacturing on one platform.

Business Advantages

  • Single ERP platform. CRM integrated with all business processes: accounting, warehouse, manufacturing, etc.
  • Full customization. Customize CRM to suit your business needs, without limitations or difficulties.
  • Open source. Free access to source code, flexibility and vendor independence.
  • Scalability. Easily add new modules and features as your business grows.

Functionality

  • Broad ERP integration
  • Open source, flexibility
  • Affordable price, scalability
  • All-in-one platform
  • Customization to business needs
Odoo CRM
№4

Apptivo

Apptivo - a suite of business applications with a CRM core, designed for small and medium-sized businesses. Looking for a Freshworks CRM alternative? Apptivo offers a comprehensive solution for managing sales, marketing, projects and more!

Business Advantages

  • Cost savings. Get a full suite of tools at a great price.
  • System versatility. Manage sales, marketing and support in one place.
  • Ease of use. User-friendly interface for quick implementation and team training.
  • Apptivo scalability. Grow your business with our flexible platform.

Functionality

  • More affordable price
  • Wide functionality
  • Flexible integration
  • User-friendly interface
  • SMB support
Apptivo
№5

Salesforce Sales Cloud

Salesforce Sales Cloud - the leading CRM for building effective sales pipelines and in-depth analytics. Optimize customer interactions, increase team productivity, and scale your business. An excellent but complex alternative to Freshworks CRM.

Business Advantages

  • Scalability. Easily adapts to the growth of your business.
  • Full integration. Connects sales, marketing, and service.
  • Powerful analytics. Detailed reports to improve strategy.
  • Flexibility of settings. Personalize the CRM to the needs of your business.

Functionality

  • Scalability of solutions
  • Wide functionality
  • Deep data analytics
  • Sales automation
  • Reliability and security
Salesforce Sales Cloud
№6

Bitrix24

Bitrix24 is a CRM and workspace for teams. Automate sales, manage projects, communicate with customers in the contact center. An alternative to Freshworks CRM with broader functionality for businesses of any size.

Business Advantages

  • More tools. Everything for business in one solution: CRM, tasks, chat.
  • Favorable price. Full functionality without expensive surcharges, savings.
  • Integrations. Connect the necessary services and increase efficiency.
  • User-friendly interface. Intuitive management, quick start.

Functionality

  • Wide functionality
  • Free plan
  • Integrations with everything
  • Workspace
  • Business automation
Bitrix24
№7

Less Annoying CRM

Less Annoying CRM - a super-simple CRM system designed specifically for small businesses. No unnecessary complexity or overloaded features, just the essential tools for effective customer management. A great alternative to Freshworks CRM for those who value simplicity and convenience.

Business Advantages

  • Intuitive. Easy to use, no complicated setup or training required. Focus on customers, not CRM.
  • Transparent pricing. No hidden fees or unexpected costs. You only pay for what you use.
  • Personalized support. Real people, not robots, ready to help you at any moment. Quick answers and solutions.
  • Customization to your needs. Easily adapts to the unique processes of your small business, without restrictions.

Functionality

  • Easy to use
  • Intuitive interface
  • Affordable price
  • Customer support
  • Small business oriented
Less Annoying CRM
№8

SuiteCRM

Looking for a Freshworks CRM alternative? SuiteCRM is a powerful open source CRM! Customize the system to meet your business needs and gain full control over your data. The ideal choice for those who need flexibility and advanced features.

Business Advantages

  • Open source. Full control over data and system code, without vendor lock-in.
  • Flexible adaptation. Customize the system to meet the needs of your business, not the other way around, without restrictions.
  • Low cost. Savings on licenses, you only pay for support and hosting.
  • Full customization. Change any aspect of CRM, create a unique solution for you.

Functionality

  • Open source
  • Flexible configuration
  • No vendor lock
  • Low cost
  • Full integration
SuiteCRM
№9

Creatio (Sales)

Creatio (Sales) - low-code CRM for sales automation. A CRM platform with powerful business process management tools. Consider it as an alternative to Freshworks CRM for flexible customization to your needs.

Business Advantages

  • Process automation. Automate business processes without involving developers.
  • Low code. Create solutions quickly using minimal code.
  • Unified platform. CRM, sales and marketing in one place for consistency.
  • Flexible customization. Adapt the system to the needs of your business, not vice versa.

Functionality

  • Business automation
  • Low code
  • Process CRM
  • Flexible platform
  • Easy start
Creatio (Sales)
№10

Pipedrive

Pipedrive - CRM that allows you to visualize the sales funnel and increase deal conversion. Convenient pipelines, automation, and forecasting tools will help you close more deals faster.

Business Advantages

  • Visual pipeline. Easily track deal progress and manage sales.
  • User-friendly interface. Intuitive design for quick team adaptation.
  • Sales automation. Free up time from routine, focus on customers.
  • Powerful reporting. Analyze data to improve strategy and increase profit.

Functionality

  • User-friendly interface
  • Visual pipeline
  • Ease of implementation
  • Sales automation
  • Excellent support
Pipedrive
№11

Streak CRM

Streak CRM - CRM built right into Gmail. Create custom sales pipelines, manage contacts and tasks without leaving your email. Looking for a Freshworks CRM alternative? Streak integrates with your email.

Business Advantages

  • Gmail CRM. Manage deals right in your email, without switching.
  • Convenient pipelines. Customize sales stages for your business.
  • Sharing. Easy team collaboration in one interface.
  • Correspondence tracking. Complete history of communications with clients.

Functionality

  • Gmail CRM integration
  • Simple pipelines
  • Easy start
  • Competitive price
  • No code automation
Streak CRM
№12

Nutshell

Nutshell - CRM and email marketing in one. Ideal for B2B teams looking for a simple and effective alternative to Freshworks CRM. Automate sales and marketing with ease!

Business Advantages

  • Easy to use. Intuitive interface, fast team training, easy implementation.
  • B2B focus. Designed specifically for B2B sales, effective tools.
  • Powerful email marketing. Integrated campaigns, automation, results tracking.
  • Personalized support. Fast and high-quality support, customization to needs.

Functionality

  • Easy to use
  • B2B-focused CRM
  • Sales automation
  • Integrated email
  • Clear price
Nutshell
№13

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales - CRM for great business. Deep integration with Microsoft 365 and Copilot makes it a powerful alternative to Freshworks CRM. Expand sales capabilities and automate routine!

Business Advantages

  • Deep integration. Easily combine with Outlook, Teams and other Microsoft 365 tools for seamless operation.
  • Intelligent Copilot. Get personalized tips and automate routine tasks with artificial intelligence.
  • Advanced analytics. Analyze sales data to identify trends and make informed decisions.
  • Scalability. CRM that grows with your business, adapting to the needs of any size.

Functionality

  • Deeper 365 integration
  • Copilot for sales
  • Power BI analytics
  • Process automation
  • Scalable platform
Microsoft Dynamics 365 Sales
№14

NetHunt CRM

NetHunt CRM is a CRM system integrated with Gmail. Manage leads, sales funnels, and automate business processes without leaving your email. A great alternative to Freshworks CRM for those who value integration with Google.

Business Advantages

  • CRM in Gmail. Work with customers directly from your email, without unnecessary tabs.
  • Intuitive interface. Easy to learn and use, saving time.
  • Sales automation. Automate routine to focus on deals.
  • Integration with Google. Seamless integration with other Google services.

Functionality

  • Integration with Gmail
  • Simple interface
  • Sales automation
  • Sales funnels
  • Customer support
NetHunt CRM
№15

SalesDrive

SalesDrive - CRM for e-commerce, an alternative to Freshworks CRM. Integration with marketplaces, delivery services, payment systems, and warehouse accounting. Optimize online store sales with SalesDrive!

Business Advantages

  • Integration with marketplaces. Easily manage sales from different platforms in one place.
  • Delivery automation. Simplify logistics and order tracking.
  • Payment management. Control finances and integrate payment systems.
  • Warehouse accounting. Optimize inventory and avoid stockouts.

Functionality

  • CRM for e-commerce
  • All-in-one integrations
  • Sales automation
  • Online warehouse accounting
  • Ukrainian support
SalesDrive
№16

Vtiger CRM

Vtiger CRM is a platform for sales, marketing, and customer support. If you're looking for an alternative to Freshworks CRM, Vtiger offers a comprehensive solution for automating business processes and improving customer engagement.

Business Advantages

  • Holistic Platform. Integrates sales, marketing, and support into one solution, ensuring data and process consistency.
  • Customizability. Adapt Vtiger CRM to your unique business needs by customizing fields, processes, and integrations.
  • Advanced Analytics. Gain in-depth reports and analysis to make informed decisions, optimize strategies, and improve results.
  • Affordable Price. Get powerful CRM functionality without excessive costs, thanks to flexible plans and transparent pricing.

Functionality

  • More affordable price
  • Broad functionality
  • Simpler implementation
  • Open source
  • Ukrainian language support
Vtiger CRM
№17

OneBox OS

OneBox OS: CRM/ERP platform that unifies processes, telephony, warehouse, and document management. A Freshworks CRM alternative for comprehensive business automation in one solution.

Business Advantages

  • All in one place. Manage sales, warehouse, finances, and documents in a single system.
  • Full automation. Set up automated processes to optimize work.
  • Flexibility of settings. Adapt the system to the needs of your business.
  • Telephony integration. Call clients directly from the CRM, record conversations.

Functionality

  • More than just a CRM
  • Full automation
  • Ukrainian support 24/7
  • All processes in OneBox
  • Freshworks alternative
OneBox OS
№18

HubSpot CRM

HubSpot CRM - free CRM with powerful marketing, sales and support tools. A single platform for comprehensive customer relationship management. Considering alternatives to Freshworks CRM? HubSpot is a great option!

Business Advantages

  • Free CRM. Powerful free tools to help you get started and grow your business.
  • A single platform. Marketing, sales, support - all in one place for consistency.
  • Scalability. Easily add functionality as your business needs grow.
  • Powerful analytics. Collect and analyze data to make informed decisions.

Functionality

  • Free start
  • Full set of tools
  • Integration with everything
  • Business scaling
  • Analytics and reports
HubSpot CRM
№19

KeepinCRM

KeepinCRM is a simple CRM for small and medium-sized businesses. Manage customers, tasks, deals, warehouse and finances in one place. A great alternative to Freshworks CRM for those looking for simplicity and efficiency!

Business Advantages

  • Ease of use. Intuitive interface for quick implementation.
  • Comprehensive solution. Manage customers, deals, warehouse and finances in one place.
  • Affordable price. Optimal choice for small and medium businesses.
  • Ukrainian support. Personal assistance in your native language, without delays.

Functionality

  • Easy to use
  • Affordable price
  • All in one place
  • Ukrainian support
  • Intuitive interface
KeepinCRM
№20

SugarCRM

SugarCRM is an open architecture CRM system designed for B2B sales. Looking for a flexible alternative to Freshworks CRM? SugarCRM provides customization and integration capabilities tailored to your needs.

Business Advantages

  • Відкритий код. Full freedom to customize and integrate with other systems.
  • B2B oriented. CRM designed for the needs of complex B2B sales.
  • Flexible platform. Adapts to your company's unique business processes.
  • Data control. You decide where the data is stored and how it is used.

Functionality

  • Open source CRM
  • Flexible customization
  • B2B orientation
  • Scalability
  • API integrations
SugarCRM
№21

monday sales CRM

monday sales CRM - A flexible CRM on the monday.com platform, designed for sales teams. Automate the funnel, manage customers, and increase profits. A great alternative to Freshworks CRM!

Business Advantages

  • Повна адаптація. Customize the CRM to your business needs, without restrictions.
  • Convenient visualization. Intuitive dashboards for better process control.
  • Improved collaboration. Work together with your team, share information in real time.
  • Simple scaling. Grow seamlessly by easily adding new features and users.

Functionality

  • Easy transition
  • Intuitive interface
  • Powerful integration
  • Team collaboration
  • Clear price
monday sales CRM
№22

Zoho CRM

Zoho CRM is a cloud-based CRM system that automates sales, marketing, and customer support. A powerful alternative to Freshworks CRM for growing your business. Streamline workflows and enhance customer satisfaction!

Business Advantages

  • Flexible customization. Adapt the CRM to your business needs, not the other way around.
  • Comprehensive functionality. Manage sales, marketing, and support in one system.
  • Competitive pricing. Get a powerful CRM at an optimal cost.
  • Zoho Suite integration. Easily integrate with other Zoho tools for greater efficiency.

Functionality

  • Broad functionality
  • Integration with other Zoho products
  • Flexible settings
  • User-friendly interface
  • Competitive price
Zoho CRM
№23

Freshworks CRM (Freshsales)

Freshworks CRM (Freshsales) is a CRM with built-in tools: telephony, email, and an AI assistant. It's a powerful solution for sales automation and improving customer relationships. Freshworks CRM alternatives should be considered if you need a different specification or budget.

Business Advantages

  • Channel integration. Connect with customers via email, chat, and phone in one place.
  • AI assistant. Automates routine tasks, allowing you to focus on sales.
  • Deal forecasting. Accurately forecast sales to improve strategy and increase profit.
  • Built-in telephony. Call customers directly from the CRM, record conversations, and analyze data.

Functionality

  • Alternatives
  • Simplicity
  • Price
  • Functionality
  • Integrations
Freshworks CRM (Freshsales)
General Table

CRM Comparison

# CRM Target Audience Functionality Trial Version Initial Cost
1CPAshkaDropshippers, e-commerceDropshipping CRM, Automation, Dropshippers' profitFree for the first 100 leadsfrom $5/month
2LP-CRMProduct business, e-commerce, servicesAutomation of sales, orders, communicationFree version up to 50 orders per monthfrom $9/month
3Odoo CRMSmall, medium businessIntegration, automation, customizationOne App Free (CRM free)from €24.90/month per user
4ApptivoSMB, sales, marketingCRM, sales management, project managementFree trialfrom $15/month per user (annual payment) or $20/month month-to-month
5Salesforce Sales CloudLarge business, corporationsCRM, automation, analytics30-day trialfrom $25/month per user
6Bitrix24Small, medium, large businessCRM, automation, communicationFree planfrom $61/month (5 users)
7Less Annoying CRMSmall business, startupsSimplicity, convenience, customers30-day trial$19/month per user
8SuiteCRMSmall business, medium businessOpen source, customization, flexibilityOpen source software (free)from $0/month (self-hosted)
9Creatio (Sales)B2B, B2C, SalesAutomation, low code, flexibilityFree trial accessprice on request
10PipedriveSmall business, salesSales funnel, automation, forecasting14-day trialfrom $14.90/user/month
11Streak CRMSmall business, salesGmail integration, sales pipelines, contact managementFree planfrom $59/month per user
12NutshellB2B, small businessCRM, email marketing, sales automation14 day trialfrom $16/month per user
13Microsoft Dynamics 365 SalesBig business, salesSales automation, Microsoft integration, Copilot, analytics30 days testfrom $65/month per user
14NetHunt CRMSmall business, salesGmail integration, sales funnels, process automation14-day trialfrom $24/month per user
15SalesDriveE-commerce, online storesIntegration, automation, optimization14 day trialfrom 349 UAH/month
16Vtiger CRMSmall business, medium businessSales automation, customer support, marketing15-day Trialfrom $15/month per user
17OneBox OSSmall business, medium businessCRM, ERP, AutomationSome applications are freefrom $1.99/month (per 1000 records)
18HubSpot CRMSmall business, startupsFree CRM, marketing automation, sales managementFree planfrom $20/month per user
19KeepinCRMSmall business, medium businessCustomers, deals, tasks7 day trialfrom 290 UAH/user/month
20SugarCRMB2B, sales, marketingOpen source, customization, integrationTest is freefrom $49/month per user
21monday sales CRMSales, teams, CRMAutomation, customers, sales funnelFree plan (up to 2 users)from $12/month per user (min. 3 seats)
22Zoho CRMSmall businesses, enterprisesSales automation, contact management, marketing campaignsFree plan (up to 3 users)from $20/month per user
23Freshworks CRM (Freshsales)SMB, salesSales automation, integration, AI assistantFree planfrom $9/month per user
FAQ

FAQ

I'm looking for a similar system, what would you advise?
There are many options! Zoho CRM, HubSpot CRM, Pipedrive - are just some of the market leaders.
What are the main criteria when choosing a CRM?
It is important to consider the size of the business, budget, required features, and integrations.
How do these systems differ?
Some focus on marketing, others - on sales, and still others - on customer service.
Are there free CRM systems?
Yes, some offer free plans with limited functionality for small businesses.
Where can I find a comparison of these systems?
There are many online reviews and comparison charts with detailed descriptions of features and prices.